Frequently Asked Questions (FAQs)

1. Do we have to uninstall the existing antivirus program before installing a new one?

YES, If you are changing to a new antivirus product, you will need to uninstall the previous antivirus scanner first. After uninstalling, you must reboot your PC before installing the new scanner.

If you are simply upgrading the existing antivirus software to a newer version of the same product, there is no need to uninstall the older version first. However, if the new version is two or more versions newer than the old, then you will want to uninstall the old version before installing the new. Again, anytime you uninstall an existing antivirus product, be sure to reboot the computer before installing the new scanner. In Case of SecuraShield Ultimate Internet Security, even if you uninstall the older version after 5 months and again install the newer version after rebooting the system, it will automatically take the balance months of subscription.

2. Can two antivirus scanners be run on the same system at the same time?

It is never a good idea to run two antivirus scanners simultaneously. SecuraShield never recommends that and also make sure that the Windows Defender is off else you might get a system speed related issues which are most likely due to co-existence of Windows Defender and any antivirus product.

3. I had run scanning on the USB Drive and after the disinfection, its showing only shortcuts and am not able to see my files, what’s the solution of that ?

Most of the products do not unhide the files and folders after disinfection in case of this type of virus. This feature can be included but that makes the scanning process slower forever and that’s why following steps should be taken and that’s a rare case:

  1. Use RUN command
  2. Type CMD and press enter or return
  3. You get a DOS prompt e.g. c:\users\xyz>
  4. At this type E: (if your usb is E:) and press enter or return
  5. You get like this E:\>
  6. At this type this command:
    E:\>attrib –h –r –s –a /s /d and press enter or return.

Now Check Your USB and you will be able to see all your files and folders along with some default system folders which does not matter.

4. I installed SecuraShield UIS and immediately I wanted to uninstall it but it does not uninstall, Why?

After the Installation, there are many processes start working in the background and its always recommendable to shutdown and restart and then you might uninstall and it would happen in seconds.

5. During scanning the system first time, it detects many worms or trojans and it keeps asking again and again to Quarantine or Ignore, How to handle that?

There are two ways of doing it:

  1. Just Stop Quick Scan and Run Full Scan and leave that and ignore any window alert. After some time (depends on the data and infected files), it would ask only once and then you can apply desirable action.
  2. Download the Latest Setup file from our website and install this on your system, that has an option of PROMPT ME or AUTOMATICALLY REPAIR, Just do those settings and it shall be taken care of. See Below:

6. I do not want system to ask me if I should scan USB Drive like Yes or Later and I want this to scan every time automatically, how can we do that?

Download the Latest Setup file from our website and install this on your system, that has an option of PERFORM SCAN AUTOMATICALLY or ASK ME FOR ACTION and that also has Action options like Repair Automatically or Prompt me for action. See Below:

7. How do we use DLP feature and where do we set password for the same?

That is very simple and you can do the same by looking at the following picture:

8. What if I format my laptop or desktop or upgrade/modify my operating system?

In case the laptop is formatted or OS is changed and you have to release the key to install again. Please use the following link to surrender your key: